Order processing times
We process all orders within 2-3 business days (not including weekends or holidays). We will notify you once your order has shipped. If you have not received a shipping notification within that time-frame please email info@critterup.com and we'll take a look!
This is a great place to address issues you know might affect standard time-frames as well.
How can I check the status of my order?
You will receive an email order confirmation upon placing your order and a shipping notification including a tracking number once we've shipped it. You can use the tracking number to check its status. Tracking information typically takes 48 hours to be available
If you haven’t received your order within one week of shipping confirmation email, please contact us at info@critterup.com with your order confirmation and we'll get back to you with an update.
Refund policy
Returns are accepted for up to 30 days after delivery. Items must be unused and in their original condition.
If you have any questions, please don't hesitate to reach out!
In-store pickup
Free in-store is available. When placing your order, simply select buy and take. We will email you when your order is ready to be picked up, within 2-3 business days.
Free local delivery is available for orders over $100 within Mchenry County, IL. For orders under $50, we charge a local delivery fee of $10.
We deliver on case by case basis.
Shipping Costs
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